Empereon-Constar Announces Nearshore Expansion to Mexico City

Empereon-Constar Announces Nearshore Expansion to Mexico City

This expansion facilitates Empereon-Constar’s nearshore service offerings through the formation of Empereon LATAM and Constar LATAM.

Phoenix, Arizona (November 19, 2019) – Empereon-Constar, a leading provider of end-to-end customer engagement and customer management solutions, announce a significant expansion of the company’s nearshore service offerings through the formation of Empereon LATAM and Constar LATAM (Empereon-Constar LATAM).

Empereon-Constar LATAM establish a strategic collaboration between Empereon-Constar and TKM Customer Solutions, a leader in contact center services and business office process solutions, with Empereon-Constar as the majority owner. The partnership combines the expertise and strengths of each company to maximize business performance and effectively deliver optimal business value to clients with significant nearshore cost savings.

“Our continued nearshore expansion complements our existing capabilities, in response to client growth opportunities,” said Travis Bowley, CEO of Empereon-Constar. “The ability to grow and expand rapidly in support of our clients' global business needs is a key advantage for Empereon-Constar LATAM.”

Located in Mexico City, Mexico, the Empereon-Constar LATAM facilities are staffed by a cost effective, experienced labor pool of highly skilled, bilingual, bi-cultural agents and feature a growth ready and robust infrastructure. The centers will mirror the Empereon-Constar Operations platform in client relationship management, technology, training, compliance, and performance standards.

"At TKM Customer Solutions, we are excited about the possibilities this partnership brings to our employees and our company. TKM has the expertise to support first-class, nearshore outsourcing from Mexico and with the experience to deliver high quality, competitively priced bilingual / bicultural services U.S. consumers.” Ricardo Perez de Lara, CEO, TKM Customer Solutions.

About Empereon-Constar

Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions for New Sales Account Generation, Customer Care, Risk and Fraud Operations, Collections Operations, QA Agent Call Monitoring, Back Office Administration Support, and Tech Support across the entire customer account lifecycle. Our customized solutions, real-time analytics, and global footprint help our clients achieve their business goals.

Empereon-Constar’s full range of consumer and commercial services includes: lead generation, inbound / outbound sales, account origination, customer care, customer service, technical support, first party collections, recovery collections, credit bureau dispute management, fraud risk management, anti-money laundering, loan servicing and loan processing. Our world-class services and unique global strategy allows us to meet the needs of our client partners across multichannel (email, chat, phone) communication platforms, provide exceptional customer experiences, and consistently deliver world-class performance results, while maintaining the highest level of data security and compliance.